Win back the customers already in your list.
Database reactivation turns old leads into booked appointments. The agent texts each contact a short personal question, qualifies the replies, and books the ready ones straight into your calendar, with opt-outs honoured instantly.
From CSV to conversations in an afternoon.
Upload the list, approve the first message, and it starts working the same afternoon. You control the message, the number of leads, and when texts go out. The agent handles every reply, books the ready ones, and hands qualified warm leads to your team.
- Import from CSV or your CRM
- Replies, bookings and call tasks in one pipeline
- Opt-outs honoured instantly
Quiet lists still buy.
Roughly half of all leads are never contacted, and 85% of a list's eventual buyers purchase after day 90, when most contact has already stopped. The sale goes to the company that follows up.
What actually works on a dead list?
You have four options: call everyone, blast email, blast SMS, or open real conversations by text. Three of them cost more than they collect.
Calls connect 20-30% of the time; 1,000 contacts is 4-8 weeks of work.
1-5% click-through rate.
6-10% click-through is typical.
Typical campaign: 40% reply, 10% qualify, 5% book.
Calling benchmarks: Skipcall's 2026 benchmarks. Email: ActiveCampaign's CTR guide. Promotional SMS: Infobip's SMS marketing KPIs. Conversational figures: typical Vendita campaign results.
More bookings, less wasted calls.
The agent books meetings itself. The qualified ones who didn't book go to your team, warm and expecting a call.
Why the messages get replies.
A system built on thousands of sales conversations, adapted for SMS.
No pitch, just one short question that drives replies.
“Sounds like the price was the sticking point.” Objection handling that fits in a text.
“Would it be a bad idea to send the updated number?” Moves things forward without pushing.
Two concrete times to pick from. Locked in and confirmed.
Bring quotes back from the dead
Frequently asked questions
What is a database reactivation campaign?
A database reactivation campaign re-opens conversations with the contacts already in your CRM: quotes that never closed, enquiries that went quiet, and past customers due for repeat work. Each contact gets a short personal SMS, and every reply is worked until it becomes a booked appointment or a clean opt-out.
How do you reactivate old leads?
Text the contacts who once raised their hand: unclosed quotes, quiet enquiries, past customers and no-shows. Send each one a short personal question that mentions their original enquiry, answer replies fast, and offer appointment times only after a real exchange. The agent runs that whole motion across the full list.
Why not just send one blast and see what happens?
One blast can burn a list you paid years to build. Mass email sits at a 1-5% click rate per ActiveCampaign's benchmarks, and a one-way mass text invites opt-outs you never get back. A conversation risks nothing: contacts who are ready reply, and everyone else just got a polite question.
Is this compliant with SMS rules?
Vendita is built to keep campaigns inside SMS rules: opt-outs are honoured instantly and permanently, sending stays inside daytime hours, and you approve every campaign before it runs. The rules themselves differ by country (TCPA and 10DLC in the US, the Spam Act in Australia, PECR in the UK), so check the ones that apply to your list.
Will people know they're texting an AI?
The agent texts under a name you choose, and the messages read like a person: short, personal, and about the contact's actual enquiry. It never brings up AI on its own, and if someone asks directly, it answers honestly. You can read every conversation live and take over at any point.
What response rate should I expect?
A typical Vendita campaign sees around 40% of contacts reply, though it depends on list age and how personal the first message feels. Dean Jackson, whose question-first openers ours are built on, reports 60%+ response rates on his one-to-one messages. Treat both as reference points, not guarantees: the dependable claim is that a personal question out-pulls an announcement by multiples.
How old can the leads be?
Even leads from a year or more ago routinely turn into conversations, though older lists reply less. The first message mentions each contact's original enquiry, which is what makes it feel personal rather than cold. The warmest band is contacts from the past 6-12 months per Skipcall's benchmarks, so start recent and work backwards.
Run one campaign over your dead list.
You already paid for these leads. Let them pay you back.
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