Every call answered
A text back in 60 seconds, even at 7pm on a Sunday, so a missed call is no longer a lost job.
HVAC lead generation that ends in booked jobs.
HVAC lead generation is the mix of paid search, service agreements, your Google Business Profile and referrals that keeps repair and replacement calls coming in. But the operators who grow fastest aren't the ones buying the most leads. They're the ones who answer and book the highest share of the leads they already get.
Every enquiry triaged
Repair, quote or service sorted by text, so no tech burns a trip finding out what the job is.
The calendar fills itself
Urgent jobs land first, time confirmed by text, so the day plans itself without playing phone tennis.
Demand swings 14× with the weather.
In August, Australians search “air conditioning repair” 2,400 times. In December, it's 33,100. That's a 14× swing in five months, and even routine servicing swings 3×. December buries your phones, August goes quiet, and you can't staff for both. What you can control is how many of those calls become booked jobs. It starts with answering every one.
Monthly Australian Google search volumes, March 2025 to January 2026, the latest overlapping months published for both terms as of August 8, 2026 (source: Ubersuggest).
Where do HVAC leads actually come from?
Most residential HVAC leads come from five channels: paid search and digital agencies, maintenance memberships, your Google Business Profile, repeat customers and referrals. Repair calls outnumber install leads three or four to one, and every repair done well is a future install customer.
Buying more leads costs more every year. Booking more of the leads you already get costs nothing. The quarter on the right is over 1,100 enquiries from one channel; the money was decided by how many of them got booked.
More spend buys more leads at the same booking rate. Fix the rate first.
Why don't more leads turn into more installs?
Because leads are lost before a truck goes out. Same marketing spend: but the company that books 60% of its calls and the one that books 25% end up as materially different businesses. For operators, booking rate is typically the number one place money is won or lost.
Peak-season voicemail
Calls overflow while every tech is on a job. The homeowner dials the next company.
After-hours silence
The 7pm enquiry waits for morning. A quick response secures the job.
Quotes that go quiet
Open quotes sit for a week. The homeowner is holding rival numbers by day three, yet still undecided.
How does AI SMS follow-up raise booking rate?
Lifting booking rate from about half your calls to 60–65% is what operators call the cheapest growth available: same spend, more booked jobs. Your team keeps answering the phones. The agent captures anything they miss and books it straight into the calendar.
The missed call
Missed call · 7:02pmDana Whitfield · Office closed
The agent
1Texts back in 60 seconds
2Triages the symptom
3Books the right tech
Your calendar
TomorrowFri 9
7:30Service call · Dana Whitfield
9 am
11 am
Symptoms attached for the techThe after-hours leak, closed: the call your office would have found on voicemail at 8am becomes the first booked job of the day.
Missed-call text-back in 60s
The homeowner hears from you before they finish dialling the next company.
After-hours answered instantly
The 7pm enquiry is triaged and booked for 7:30am while your competitors sleep.
Quotes chased inside the window
Follow-up lands on day two, with the monthly price framing that closes.
The 7:40pm call that goes unanswered
This call usually stays in the voicemail until morning. With Vendita, it's answered in 40 seconds and booked on the spot, so your team walks in at 7am to a job already on the calendar.
The enquiry your office would have found at 8am, already on the calendar as the first job of the day.
Scripts HVAC operators actually send
Steal these. Four first messages that never pitch: each ties back to the job and asks one easy question that checks the problem is still there. The agent handles whatever the homeowner texts back.
Missed call text-back
“Hi, it's {company}. Sorry we missed your call just now. Was it about a repair, a replacement, or something else we can help with?”
Open quote follow-up
“Hi {first_name}, it's {company}. You spoke to my colleague {colleague} about a new system a while ago. Have they been in touch about pre-summer install times yet?”
Maintenance due
“Hi {first_name}, {company} here. It's coming up a year since your last service. Has anyone been out since?”
Aging-system reactivation
“Hi {first_name}, {company} here. We serviced your unit a couple of summers back. How's it performing these days?”
Frequently asked questions
Is Vendita an HVAC answering service?
It covers the same gap, without the call centre. A traditional answering service has a stranger read a script and take a message; Vendita texts the missed call back within 60 seconds, triages the job in a real conversation, books it straight into your calendar, and logs the whole thread. It works 24/7, and no homeowner ever waits on hold.
Can it handle emergency calls at 2am?
Yes, that's the point. It answers instantly at any hour, triages the symptom, and either books your first morning slot or flags genuine emergencies to your on-call process. No more competing on who checks voicemail first.
We have CSRs. Why add this?
Keep them. The agent covers what phones can't: after-hours enquiries, overflow during peak season, missed-call text-back, and the quote follow-ups nobody has time for. Your CSRs book the calls they answer; Vendita books the ones they can't.
What does it cost compared to an answering service?
Answering services typically bill per call or per minute, and still just take messages for the morning. Vendita is a flat subscription from $480 AUD per month, answers by text within 60 seconds at any hour, and books the job instead of leaving a note. See pricing.
Will it sound like a robot to homeowners?
No. It writes short, plain messages under your company name, trained on how your team actually talks. You review its style in a sandbox before it touches a real lead, and any conversation can be taken over by a human in one tap.
Does it treat repair and replacement leads differently?
Yes. You set the qualification questions per lead type: repairs get symptom triage and a booked slot; replacement enquiries get budget-and-timing questions and land with your comfort advisor as a qualified appointment, with the whole thread attached.
How do I get more HVAC leads?
The five channels that reliably produce are paid search, a digital agency, maintenance memberships, your Google Business Profile and referrals; reviews are what make the profile rank. But audit your booking rate before buying more volume: if you book half of what comes in and the other half leaks after hours, fixing the response is cheaper than any new channel.
Book more of the calls
you already get.
Same leads, same spend, a higher booking rate. Set up your agent this week.
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